General FAQ

How do we book?

Booking takes just a few steps. Because each event is as unique as you, we provide tailor made proposals for each client. To get started, simply click “Request Booking” and fill out our contact form. One of our team members will get back to you within 24 hours Monday-Friday.

How do we pay? What forms of payment do you accept?

We send invoices via Square. Payment can be made via credit card (Visa, Mastercard, or American Express) or in person by check.

Payment Terms

A non refundable retainer fee of $395 is required at time of booking. Your remaining balance is due 30 days before your Event date.  

Cancellation Policy

We hate it when events get cancelled but...it happens.

If we receive your cancellation no later than 6 weeks before your scheduled/reserved event date you will receive a refund less the $395 non refundable retainer fee.

You acknowledge that if your cancellation is after that date, all fees already paid are forfeited.

YOUR CANCELLATION MUST BE SENT TO SHOUTOUT@SHENANIGENZ.COM

By submitting payment, you, the "Client", agree to our Terms and Conditions as found at Shenanigenz.com/terms-conditions

Are you insured?

Yes! We carry both General Liability and Liquor Liability Policies. 

Does Shenanigenz Cater Food?

Our Bartending and Staffing Services are focused on liquid catering; providing you with highly efficient, well trained, knowledgeable, and licensed staff. We leave the mouthwatering morsels to the food catering experts. 

Does your Team wear uniforms?

Our team main attire is black branded t-shirts with jeans.  If you have an event that would require different attire, please let us know. Most of the time, thats an easy change!

Can you stay longer?

We hate to say goodbye too!!

There are a few things that need to happen in order for us to stay longer than our scheduled time; availability and venue policies are the top two!

If you are interested in extending our services, please let our team leader know no later than 45minutes prior to you contracted end time. They will be happy to amend your contract subject to availability and venue policies. Signature is required. 

PARKING + SETUP REQUIREMENTS

COMPLIMENTARY PARKING

Sometimes, parking spaces are limited. We ask that our team have access to one complimentary parking space, per staff member, at or within 1 block radius of event venue. Our area is pretty rural but in areas that do not offer ample free parking a $15 parking fee, per staff member, will be added to your invoice.

LOAD ZONE + ACCESSIBILITY 

Stairs are not our friend when maneuvering our portable bars; our bars are large and in charge (SO heavy)! If you rent one of our bars and stairs are a must then so is ADA accessibility from the load zone to the desired bar location. Our backs thank you!