General FAQ

How do we book?

Booking takes just a few steps. Because each event is as unique as you, we provide tailor made proposals for each client. To get started, simply click “Request Booking” and fill out our contact form. One of our team members will get back to you within 24 hours Monday-Friday.

How do we pay? What forms of payment do you accept?

We send invoices via Square. Payment can be made via credit card (Visa, Mastercard, or American Express) or in person by check.

Payment Terms

A non refundable retainer fee of $395 is required at time of booking. Your remaining balance is due 30 days before your Event date.  

Cancellation Policy

We hate it when events get cancelled but...it happens.

If we receive your cancellation no later than 6 weeks before your scheduled/reserved event date you will receive a refund less the $395 non refundable retainer fee.

You acknowledge that if your cancellation is after that date, all fees already paid are forfeited.

YOUR CANCELLATION MUST BE SENT TO SHOUTOUT@SHENANIGENZ.COM

By submitting payment, you, the "Client", agree to our Terms and Conditions as found at Shenanigenz.com/terms-conditions

Are you insured?

Yes! We carry both General Liability and Liquor Liability Policies. 

Does Shenanigenz Cater Food?

Our Bartending and Staffing Services are focused on liquid catering; providing you with highly efficient, well trained, knowledgeable, and licensed staff. We leave the mouthwatering morsels to the food catering experts. 

Does your Team wear uniforms?

Our team main attire is black branded t-shirts with jeans.  If you have an event that would require different attire, please let us know. Most of the time, thats an easy change!

Can you stay longer?

We hate to say goodbye too!!

There are a few things that need to happen in order for us to stay longer than our scheduled time; availability and venue policies are the top two!

If you are interested in extending our services, please let our team leader know no later than 45minutes prior to you contracted end time. They will be happy to amend your contract subject to availability and venue policies. Signature is required. 

PARKING + SETUP REQUIREMENTS

COMPLIMENTARY PARKING

Sometimes, parking spaces are limited. We ask that our team have access to one complimentary parking space, per staff member, at or within 1 block radius of event venue. Our area is pretty rural but in areas that do not offer ample free parking a $15 parking fee, per staff member, will be added to your invoice.

LOAD ZONE + ACCESSIBILITY 

Stairs are not our friend when maneuvering our portable bars; our bars are large and in charge (SO heavy)! If you rent one of our bars and stairs are a must then so is ADA accessibility from the load zone to the desired bar location. Our backs thank you!

Bartending/Staffing FAQ’s

Staffing Requirements and Recommendations

Service up to 75 guests = 1 Bartender.

We recommend 1 waitstaff member to assist with maintaining a clean Venue. Their job would not be to serve at this event but to pre bus and clear garbage from tables, empty trash containers, and take out to designated location.

Service of 75-150 Guests = 2 Bartenders.

We recommend 1 waitstaff member serving, pre bus, and clear garbage from tables, empty trash containers, and take out to designated location.

Service of 150+

Please contact us.

BAR NECESSITIES

We will provide all the tools needed to serve: Wine Openers, Batch Cocktail Containers, Knives, Cutting Boards, Ice Scoops, Ice Buckets. Serving Items: Ice, Cups, Straws, Napkins, and Garnishing Fruits. Tools necessary for cleaning: Hand Sanitizer, Bar Towels, and Sanitization Water/Bucket. 

Rate: Included in “Additional Services Rate”

ALCOHOL

Unfortunately, due to Washington State Rules and Regulations we are unable to make your alcohol purchase for you at this time. We can help make this daunting task easier by providing you with your shopping list so that you know EXACTLY what to purchase based on your number of guests + menu selection

NON ALCOHOLIC BEVERAGES & WATER

In addition to water, you will want to have non-alcoholic options for your guests. Providing additional drink choices like Coke, Diet Coke, and Sprite (or Pepsi, Diet Pepsi, and 7up depending on your preference) are always appreciated by guests.

Our formula is 3 drinks/guests for each water and non-alcoholic beverages.

How solid does my “number of guests” count need to be?

No one likes to run out of anything! In order to properly calculate for your event, we request a firm head count 7 days before your event. Will there be wiggle room? Of course there will! But the more accurate we are to start with, the better the back up can be.

WHAT KIND OF ALCOHOL SERVICE POLICIES DO YOU HAVE?

We have multiple policies in place to ensure you and your guests have a great time. We have several policies you agree to when signing a contract with us:

• We do not serve shots. Shots can get a crazy quickly! We have found that not offering them as a menu choice or service ensures that all guests have a great time. Exception: a predetermined signature shot as a toast.

• We DO NOT serve minors. All guests must be able to present a valid, non-expired, legal ID in order to consume alcohol. We are happy to accept a Driver's License, Passport  (US or foreign) , State ID or a Military ID from your guests. So sorry, but we do not accept Birth Certificates, Student ID's, or Facebook photos as a valid form of ID. 

• We will only serve one guest up to two drinks at a time. When additional staff is hired, guests are welcome to order from their location at the event with our waitstaff or one of our team members will assist them with getting their drinks back to their table and distributed to other guests. At Last Call, 30 minutes before contract end time, we will only serve one drink per person. 

• We do not hand out sealed bottles or alcohol "to-go". 

• We do not allow guests to bring in their own alcohol, this includes mini bottles or flasks. 

• We will certainly discontinue service to a guest if our bartenders determine they are intoxicated. 

Do you offer Signature Cocktails?

Who doesn’t love a signature cocktail? We sure do! Make it a Batch Cocktail and you’ve got a delicious drink that will be the hit of the party!

Gratuity and Tip Jars

Our staff works hard to serve the needs of your guests; it’s what they are there to do! Our pricing does not include gratuity.

Your event is your celebration so we will never place a tip jar out for your guests to feel obligated to give a tip. IF a guest would like to tip our team, gratuity is not expected but always appreciated. 100% of gratuities received are split between the team members working your event. It definitely adds a boost to their step when you and guests let our team know that they're doing a great job.

GARBAGE DISPOSAL

Events tend to create more garbage than your average usage 😁 We will definitely clean up after ourselves but you are responsible for the final disposal of garbage. 

Mobile Bar FAQ

Can we set up anywhere?

Yes, as long as your venue approves (in private spaces) or you have the relevant permissions (in public spaces).  All we need is solid, level ground.  Any of our trailers can be setup indoors as well, as long as the venue has a service doorway at least 10 feet wide and 12 feet tall.

How much time is needed to set up?

Generally, we can be ready to go 90 minutes before the start of serving.  If your venue requires us to set-up earlier for any reason, please advise when making your reservation.

Can I rent a trailer but provide my own bartenders?

Occasionally, it depends, as our insurance carriers have specific requirements which we must comply with.  Please contact us with your specifics and we’ll do our best to accommodate you.

Do we need power?

Yes, please. One standard 120-volt 15-amp outlet is sufficient within 100 ft of the trailer, and we bring our own 12 gauge extension cord, otherwise a low-noise generator is available at a small charge.  We will invoice an additional $60/day to provide our own power, if it is not available onsite, once we arrive.

Are we insured?

Yes !

What is your payment & refund policy?

We require a 50% deposit to confirm your booking. The remaining payment is due by the event date.  Full refund provided if you cancel 60 days from your event date and 50% of the deposit if you cancel more than 45 days from your event.  Cancellation made with in 45 days of your event will not be refunded.

What forms of payment do you accept?

We accept cash, personal checks, Venmo, Paypal and all major credit cards.